Resolving Issues with BLE Push and OTP
Title:
Resolving Issues with BLE Push and OTP
Description:
Both BLE Push and OTP features may not work correctly after profile updates. Specifically:
- BLE Push might show errors like “An error occurred while loading the QR code from the server…” after re-enabling BLE Push without rebooting.
- The system may not prompt for BLE Push registration after setting up OTP until the device is rebooted.
Environment (OS/hardware/software):
- SES/IDP 9.1 SR1 build 242
- ME 1.4.1 build 234
- HP 850G8 Win10x64 PBLU - HWE- BLE push
- Samsung Note 10 Lite - Android 13 - ME1: 1.178, ME2 app: 2.0.35
Workaround:
To fix these issues, simply reboot the machine after making any profile changes involving BLE Push or OTP. This ensures the updates are properly applied.
Steps:
- Identify the Issue: Notice any problems with BLE Push or OTP after profile updates.
- Reboot the Machine: Restart your device to apply the changes.
- Verify Functionality: Check that BLE Push and OTP are working correctly after the reboot.
Rebooting the machine after profile changes will ensure that both BLE Push and OTP function smoothly.