1298 Error 7885 Please contact WinMagic Technical Support

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Error 7885: Please contact WinMagic Technical Support


Symptom

The error "Error 7885 : Please contact WinMagic Technical Support" appears when the user logs into boot logon (via PBConnex).

Note: This error is related to "Error 0x0000780f: User name does not exist".

Cause

This error may be occurring because the user account does not exist in the SES database; when "Authenticate users against AD" is enabled, users must exist in both SES and AD.

 

Resolution

Synchronize the user account into SES from AD.
 

Custom Fields

  • Error message or code: Error 7885: Please contact WinMagic Technical Support
  • Operating System: Windows Server
  • Version: Affects all versions of SD