1141-Error 0x0000703a Please contact WinMagic Technical Support

Symptom

The error "Error 0x0000703a : Please contact WinMagic Technical Support" appears when the user logs into boot logon (via PBConnex).

Cause

This error occurs when two users with the same username exist in the SES database.
This can happen if you manually create a user in SES and then a user with the same username is added to the SES via AD synchronization.

Resolution

Remove the non-AD user from SES.

Custom Fields

• Error message or code: Error 0x0000703a : Please contact WinMagic Technical Support
• Operating System: Windows Server
• Version: Affects all versions of SD