1154-Error number 1033 or 9961 appears if trying to create Emergency Disk

Error number 1033 or 9961 appears if trying to create Emergency Disk

Symptom

Under one rare situation, when attempting to create an Emergency Disk (Recovery Media) using the SES Console, one of the following messages could appear. The actual message shown may depend on which version of the client software is being run on the User device, but the source of the problem is the same.

Detected in SES version 5.1 (but may not be limited to this SES version).

In Version 5.1, the following message may appear in the SES Console:

Error Number 1033
Please Contact Technical Support

In the following scenario, the SES Server is at the same version but (in this case_ the client version was reported as 4.9.200912.02.09

Error Number: 9961
Boot binary files for selected version are not available.
Please contact WinMagic Support or go to support portal to get the files.

Cause

There may have been an issue with a particular version of SES that, upon updating or inserting into a specific file, did not set the value of the bootnum field correctly (it should have been zero) and as a result, when the record was added, the field was added with an undefined value (null).

Resolution

The client may need to run the following SQL statement against his/her SES database:

First: Find out if there are any records in the CompUsers table that have the value NULL in the BootNum field:

Sample Code

Select * from CompUsers where BootNum is NULL;

End of Code Sample

Second, if there are such rows, correct the affected records by running the following SQL Statement:

Sample code

UPDATE CompUsers SET BootNum = 0 WHERE BootNum IS NULL;

End of Code sample

Once any rows containing nulls have been corrected, this problem should not re-occur.

Custom Fields

Error message or code: 1033 or 9961
Version: Affects all versions of SD