SDLinux - Collecting preboot logs without USB

SDLinux - Collecting preboot logs without USB access

Saving the support.tar.gz file on the existing boot partition

1. Reboot client machine

2. At start-up press 'e' at the grub menu and add the following parameters in the kernel command line: “rd.break=pre-mount rd.debug=1“ (see example below)

1. Press ctrl-x to continue

2. Once it drops to pre-mount shell, mount the boot partition to /mnt

Example: if boot partition is in /dev/sda2

• 1. mkdir /mnt

  2. mount /dev/sda2 /mnt

  3. check and confirm drive is mounted with ‘lsblk’ command

  4. type 'exit' and press enter to exit out of shell and bring you back to preboot

1. At preboot, press F7 to collect support logs

1. This should allow them to save the support logs at /mnt

2. After saving the preboot logs, login at preboot manually

3. Login to the OS Mount

4. Navigate to /boot and copy the support.tar.gz file there