2079 Failing to Uninstall SecureDoc - Error 1921

Issue:

An error appears during the SecureDoc uninstall process stating "Error 1921 - SecureDoc Service could not be stopped."

Cause:

The SecureDoc service is still running and cannot be stopped automatically during the uninstall process.

Resolution:

To resolve the issue, follow these steps:

1. Rename the SecureDoc service executable file (C:\Program Files\WinMagic\SecureDoc-NT\SDService.exe).

2. Open Task Manager.

3. Locate and kill "SecureDoc Service" process.

4. Proceed with the SecureDoc uninstallation process again.

By following these steps, the SecureDoc software should uninstall successfully without encountering Error 1921.