1980

SD-44230 - An issue could occur where installation of SecureDoc client could remove all network settings in the Registry, replacing them only with the SecureDoc Password Sync network

Issue: Normally, in the Registry Hive, under:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\

there will typically be both Order and HwOrder sub elements. These are typically identical. In some cases, devices may have only the HwOrder sub element, and the Order element is missing. When SecureDoc is installed, it adds the PasswordSynchronizer definition to the Order sub element, then copies the entire element contents to HwOrder. If Order is missing, it is created and PasswordSynchronizer is added to it, and the now nearly-empty Order sub-element is used to replace the HwOrder element by Windows upon reboot, wiping out all network configurations that existed in it.

Solution: The absences of the Order sub-element is unusual and affects only certain devices. To ensure this cannot occur in the future, if the Order sub element is missing, SecureDoc V9.0SR4 will copy the entire contents of the Order sub element to it, and only then will it add the PasswordSynchronizer definition. In this way, upon reboot when Order is copied to HwOrder, all current network configurations will continue to exist in HwOrder. Summary: Absence of a standard Order key in Registry on customer devices provoked this misconfiguration issue.

An immediate solution for the customer is to copy all contents from HwOrder key to Order before installing SecureDoc. Or simply renaming HwOrder to Order key right before the installation. HwOrder key will be re-created automatically upon device restart.