Why am I unable to pass credential information back to SecureDoc Preboot using LanDesk Remote Control?
Problem Description:
When trying to perform a remote control session using LANDESK Management Suite tool, User observes that it's no longer able to pass back credential during SecureDoc Preboot phase after SecureDoc was installed.
LANDESK Version:
LDMS 9.6
LDMS 2016.x
Cause:
This issue is triggered as a result of a configuration setting with keyboard mapping specifically with LanDesk software and not SecureDoc.
Resolution:
Client will need to make changes within the session they launched that is within LanDesk Remote Control:
From Landesk:
- click on “Tools” >> Options
- within Change settings Tab: You will need to uncheck Auto keyboard mapping
Should issue remain outstanding after trying this solution, you will need to contact Ivanti Support to obtain further assistance with this specific feature.