1651

Issue:

After installing WinMagic on Microsoft Surface Pro 4 Touch Screen , Keyboard no longer work at Preboot
 
Probable Causes:

Non-Working Touch Firmware
System UEFI 104.1121.768
SAM Controller 103.1081.260
Intel Management Engine 11.0.0.1202
System Embedded Controller 103.1158.256
Touch Firmware 1.51.149.106.4.36
 
Product version affected:
 
Version 6.5 , 7.1 , 7.1SR4 Running under PBU  (preboot UEFI)

Environment (OS/hardware/software):
 
Windows 8 / Windows 8.1 / Windows 10
 
Workaround:
 
Clients will need to apply the latest Microsoft Firmware update for Surface Pro 4 that was released on August 1.
This will restore functionality to devices running 7.1 SR2  , 7.1sr4
This can be applied through Windows Update
https://www.microsoft.com/surface/en-ca/support/install-update-activate/surface-pro-4-update-history
                                                                                                   
References:

SD-19076

Searchwords: SurfacePro4 , Surface Pro 4 , SurfacePro 4 , Touch screen, Keyboard , Surface