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Topic:

This How-To article provides instructions on how to obtain the two important server logs required for investigation by WinMagic development team.

Logs:

1. SDconnex log: SDConnexAppTrace.svclog
2. ADSync log: Winmagic.SecureDoc.ADSync.Service.svclog
3. EventLogs

Product version affected:

All SD versions

Environment:

Windows Server OS where the SES server is installed

Steps to enable SDConnex Logs:

1. From Windows Start Menu, launch SecureDoc Service's Configuration
2. Select SDConnex Service
3. Checkmark Enable Detailed Trace to Folder

1. Stop and Start the service after enabling logging to activate the feature.
2. Reproduce the issue and let logs collected in to process memory. 
3. Once this log gets to 500MB, it will start creating a new log file.
4. Once the log is captured, you can disable this logging feature.

By default, the logs will be saved under: C:/ProgramFiles(x86)/WinMagic/SDDB-NT/Logs/SDConnexAppTrace.svclog

Along with above mentioned log, it is advisable to get a copy of the EventLogs as it may help narrow the timeframe as the date and time of the error will reflect in Event logs.

To Export the Event Logs:

1. Click View Event Logs > Click Clear Log.
2. 

A pop-up will appear which will tell about the location where the logs will be backed up.

1. The logs will be saved with Service Name, Date and Time when the logs were created.

1. It is important to disable these logs after completing the troubleshooting as these logs will keep growing otherwise and will consume large hard drive space.
2. Restart the SDConnex service.

Steps to enable ADSync logs:

1. From Windows Start Menu - Launch SecureDoc Service's Configuration
2. Select AD Sync Service
3. Checkmark Enable Detailed Trace

1. Stop and Start the service after enabling logging to activate the feature.
   
   By default, the logs will be saved under:  C:/ProgramFiles(x86)/WinMagic/SDDB-NT/Logs/WinMagic.SecureDoc.AdSync.Services.svclog

1. Along with above mentioned log, it is advisable to get a copy of the EventLogs as it may help narrow the timeframe as the date and time of the error will reflect in Event logs.
2. To Export the Event Logs: Click View EventLog > Click Clear Log.

1. A pop-up will appear which will tell about the location where the logs will be backed up.

1. The logs will be saved with Service Name, Date and Time when the logs were created.

1. It is important to disable these logs after completing the troubleshooting as these logs will keep growing otherwise and will consume large hard drive space.
2. Restart the ADSync service.