1563

Case Scenario:

Client is using Dell Latitude E 5400, all partitions are encrypted but by mistake the end user formatted the C:\ drive and now user wants to recover data from other encrypted partitions (i.e. D:\ & E:\ drive).
The following unsuccessful steps have been performed by the client:

1. Slaved the drive to another SecureDoc device and also assigned the admin user key file for the slaved encrypted drive but the slaved drive was shown as RAW state.
2. Mount manually the admin key file (key of the slaved drive) under slot management.
3. Using the old SD Control Center along with the encryption key of the slave drive

Product version affected:

All SD versions

Environment:

Windows OS and all devices

Steps to follow:

Suggestion 1:
Applying the emergency disk will apply the encryption headers back to the drive.
Please refer to KB article 1527 - 'How to execute the emergency disk on a SD device'

Suggestion 2:
Applying the Emergency disk through WinPE.   
Copy the emergency disk files to the USB, then using the SDRecovery.exe that comes with the Emergency disk files.  Select the disk, and then from the Recovery menu, select analyze and recover. Navigate to the Emergency disk files and click open. 
It’s possible the disk may be damaged, and not allowing us to write the Emergency disk to the disk
Please refer to KB article 1546 ‘Using WinPE for SD Recovery’ section 4.

Information Gathering and Troubleshooting:
Request following screenshots:
1. Computer management in Windows showing the slave drive’s status
2. SD control center’s encryption management showing the connected slaved drive
3. WinPE showing the status of the target drive
4. Slot management showing the device’s AES encryption key
6. Screenshots of any errors when applying the emergency disk
5. Capture any WinPE errors; and please provide a copy of the SDRecovery.log

Reference Information:
SF 70822
KB article 1527 - How to execute the emergency disk on a SD device
KB article 1546 ‘Using WinPE for SD Recovery’ section 4.