1426 Error 500 appears when an administrator attempts to log into the SESWeb browser-based console.

Symptom:
Error 500 appears when an administrator attempts to log into the SESWeb browser-based console.

Cause:
There may be duplicate folders/groups in the SES database.

Resolution:
Delete the duplicates and re-create the folders\groups.
Run this query to find the duplicate folders\groups:

select * from
(select Count(GroupName) as Instances, GroupName, Folder from Groups
Group By GroupName, Folder) a
where a.Instances > 1

select * from
(select Count(Folder_Name) as Instances, Folder_Name, Folder_Folder from tblFolders
Group By Folder_Name, Folder_Folder) a
where a.Instances > 1

Custom Fields:

• Error message or code: Error 500 appears when logging into SES web console

• Operating System: Windows Server

• Version: SecureDoc 6.1