Issue: When a MacBook pro is in sleep mode for over an hour it prompts for SecureDoc credentials when it resumes from sleep mode. If you enter the credentials to bypass the SecureDoc screen the computer freezes at the silver and gold key icon and does not load the OS
Cause: The computer enters hibernation mode
Fix: Please look at the settings below and change them accordingly in order to prevent the issue from occurring. In order to change a value to 0 you can use the following command Ex. sudo pmset -a autopoweroff 0 Where you can substitude "autopoweroff” for any of the other settings.
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1411 MacBook Pro Devices Freezes When Resumes From Sleep Mode
- Updated on Feb 6, 2026
- 1 minute(s) read
- VN
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