1317 Black Screen Blinking Cursor after installing Boot Logon

Black Screen Blinking Cursor after installing Boot Logon

Summary

This article applies to the SecureDoc client, version V5.x and subsequent versions. 
After installing the SecureDoc boot logon/Pre-Boot the system restarts and when getting past the boot logon the system boots to a black screen with a blinking cursor.  

This happens because of a compatibility issue with the SecureDoc V5 boot logon.  

To bypass this issue, restart the system. 
As the system boots up, but before it gets to the Boot Logon screen, press the A key (it may be necessary to do this several times, depending on the point in time at which the client begins to detect keystrokes).
If the key is pressed at the right time, the user will get the user will see a screen that says 

WinMagic SecureDoc boot logon v 1.1.x

. . . . a .     

This will boot to the V4 Boot Logon. 

The user will be able to Login normally, and the system will boot into Windows.

To make this change permanent, see article 237, entitled "Permanently Changing Boot Logon to V4"

If, after trying the V4 boot logon, you still get a black screen blinking cursor, please see the article entitled "Troubleshooting Issues after Boot Logon".

If you are using PBConnex to authenticate at boot logon, it may be required to acquire additional log files from the V5 boot Logon.

Custom Fields

Version: SecureDoc 5.0, SecureDoc 5.1, SecureDoc 5.2, SecureDoc 5.3 SR1, SecureDoc 5.3 SR2