1265 How to Reset the Number of Licensed Devices to Default=10 (reset license count to same state as it was when installed for Evaluation)

Prev Next

How to Reset the Number of Licensed Devices to Default=10 (reset license count to same state as it was when installed for Evaluation)

SCENARIO/ISSUE:
One customer wanted to be able to return or reset his SES environment to the state it had been in prior to the application of the licensed number of devices. This would have the effect of undoing the process whereby the license key file that we sent the customer was uploaded into the database, altering the number of licensed devices from the default value of 10 and changing it to the number of devices his SES deployment is licensed to manage.

SOLUTION:
The way to do this is to eliminate one particular record from the Settings file.

To remove the licensing information from the database manually, you can go in the Settings table of our database and remove the following record:

IDNLW_DB_DATA_BSI_SERVER_FILE

The SQL Statement necessary to delete this record is:

DELETE FROM settings
where name='IDNLW_DB_DATA_BSI_SERVER_FILE';

** NOTE the need for single-quotes around IDNLW_DB_DATA_BSI_SERVER_FILE - as it is a data value.

Further testing shows that subsequent re-application of the license file does correctly update the database and reinstates the correct license count.