1094-USB keyboard does not work on HP NC6000 laptopdoes not work on HP NC6000 laptopUSB keyboard does not work on HP NC6000 laptop

Symptom

After installing SecureDoc and encrypting the laptop, the USB keyboard doesn't work at pre-boot.  

Cause

The BIOS might not support USB at pre-boot.

Resolution

Boot into your BIOS settings, and enable USB legacy support.

Note: In some cases, USB hardware may not be supported at pre-boot.
Check your BIOS version.

Custom Fields

• Article ID: TS0150
• Error message or code: My USB keyboard doesn't work on my laptop
• Operating System: Windows