Login loop issue when attempting to access the SecureDoc interface.

Cause: Information not provided in the case.

Resolution:

1. Clear Browser Cache:

   • Open the browser settings.

   • Navigate to the cache or history section.

   • Perform the action to clear the browser data.

2. Attempt Login Again:

   • After clearing the cache, return to the Securedoc login page.

   • Enter the username and password to attempt logging in again.

3. Seek Help Desk Support:

   • If the issue persists, initiate a conversation with IT support to report the login loop issue and seek further assistance.