Issue:
If a Bitlocker-encrypted device is in the process of decrypting one or more partitions, e.g. by executing Run: manage-bde -off E: or by electing to decrypt E: in SecureDoc Control Center
1 - iI the device is rebooted while the decryption is in progress, then
2 - Once the user logs in again at SecureDoc Pre-Boot, the user can
3 - Wait for partition E to be fully decrypted.
If the user then:
4 - Reboots the device again, and
5 - Logs in again at SecureDoc Pre-Boot
The device will not automatically be re-encrypted, even if the SecureDoc policy for the device indicates it should remain encrypted.
This issue appears to occur ONLY when the device is rebooted in mid-decryption of Bitlocker-encrypted partition(s).
Work-around: Customers are recommended to ensure that any devices are on mains power during decryption, to ensure (for example) that a laptop is not running on battery power during a potentially lengthy decryption process, where it might exhaust the battery and shut down/crash, requiring a reboot mid-decryption.
If it should occur that the device ends up un-encrypted, then please re-initiate full encryption as soon as possible and allow the device to complete encryption.
1970
- Updated on Feb 6, 2026
- 1 minute(s) read
- VN
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