Summary: Lenovo ThinkPad T470 with Seagate ST500LM035-2G17A experiences BSOD or black screen hanging after waking from Sleep or Hibernate PBA on SecureDoc 8.3
Environment Info:
Lenovo ThinkPad T470 | SecureDoc 8.3 |
Seagate ST500LM035-2G17A (FW: LXM7) | BIOS: N1QET83W |
Version affected: SecureDoc 8.3
Issue:
Windows BSOD or black screen hanging after waking from Sleep or Hibernate PBA
Lenovo ThinkPad T470\N1QET83W (1.58)\Win10RS5\Seagate ST500LM035-2G17A (FW: LMX7)\SecureDoc 8.3\IRST 16.8.0.1000
SD Version | AC Sleep | DC Sleep | AC Hibernate | DC Hibernate | AC Reboot | DC Reboot | AC Shutdown | DC Shutdown |
SecureDoc 8.3 | Black Screen hang | Black Screen hang | Black Screen hang | Windows BSOD | PASS | PASS | PASS | PASS |
SecureDoc 8.3 SR1 | PASS | PASS | PASS | PASS | PASS | PASS | PASS | PASS |
Conclusion: SecureDoc 8.3 is not supported for the ThinkPad T470 with Seagate ST500LM035-2G17A hard drive.
Resolution: Upgrade to SecureDoc 8.3 SR1 or later.