Client Device Unable to Communicate with SES Server After Upgrade
Topic
After upgrading a client device from SecureDoc v9.0 SR3 to v9.1 build 1260 via Microsoft Intune, the client is unable to establish communication with the SES Server.
Environment
- Software: SecureDoc client upgraded from v9.0 SR3 → v9.1 build 1260
- Hardware: Client device with three hard disks
- Boot disk: OPAL SED, configured as disk #3
- Disk #2: Contains a WMSD partition (1GB) created during a previous SecureDoc installation
Issue
The WMSD partition does not have sufficient free space.
- Required space must be sequential.
- The existing 1GB partition is too small to accommodate the necessary files after the upgrade.
Workaround
- Log in to the SecureDoc Control Center using a SecureDoc administrator account.
- Temporarily change the Pre-boot mode to PBU (Pre-Boot for UEFI).
- Update the Boot Logon.
- PBU relies on multiple small files for the WMG.
- This configuration allows the process to succeed on the limited WMSD partition.
Solution
Refer to SD-46438 for detailed resolution steps and permanent fix guidance.