1407 Performance counter issue

Performance counter issue

Affected Component: SDConnex
Affected Version: 6.1 SR1 Patched

Symptom:  Service cannot be started. System.InvalidOperationException: The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.
   at WinMagic.SecureDoc.SDConnex.CommFramework.SdConnexSessionInstanceContextProvider..ctor()
   at WinMagic.SecureDoc.SDConnex.CommFramework.SdConnexServiceBehavior.ApplyDispatchBehavior(ServiceEndpoint serviceEndpoint, EndpointDispatcher endpointDispatcher)
   at System.ServiceModel.Description.DispatcherBuilder.InitializeServiceHost(ServiceDescription description, ServiceHostBase serviceHost)
   at System.ServiceModel.ServiceHostBase.InitializeRuntime()
   at System.ServiceModel.ServiceHostBase.OnBeginOpen()
   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
   at System.ServiceModel.Channels.CommunicationObject.Open()
   at WinMagic.SecureDoc.SDConnex.SdConnexWindowsService.Open(Object state)
   at WinMagic.SecureDoc.SDConnex.SdConnexWindowsService.OnStart(String[] args)...

Cause: The performance counters on your server have become corrupt and need to be repaired.

Resolution: Rebuild windows performance counter by executing the following command:
a.       Click Start, type cmd right click cmd.exe, and select Run as administrator.
At the prompt, type lodctr /r and press ENTER. This will repair the pointers (those are stored in the registry).
b.      C:\Windows\system32>lodctr /r
c.       Info: Successfully rebuilt performance counter setting from system backup store

OS Version: Windows Server 2008 R2

Custom Fields

Operating System: Windows
Version: SecureDoc 6.1