1165-Error numberb0 Session Closed is shown when a Self-Encryption Drive resumes from hibernation after the installation of SecureDoc 6.5 SR3

Error number:b0 Session Closed is shown when a Self-Encryption Drive resumes from hibernation after the installation of SecureDoc 6.5 SR3

Resolution to the warning message Error number:b0 Session Closed that is shown when a SED resumes from hibernation

Description:

After the installation of SecureDoc version 6.5 SR3 build 23 (Build 23 is original SR3 release), a warning message Error number:b0 Session Closed is shown when a SED drive resumes from hibernation. However, this does not impact the functionality or performance or security of the device.

NOTE: For HF2 patches, please contact WinMagic Technical Support.

Resolution:

To resolve this issue, choose the relevant option:

1. HF2 patch for customers who have already upgraded to SR3 and also pushed SR3 client upgrade/new install
   1. Apply the patch on a 6.5 SR3 client machine to implement the fix. Installation will require a restart after completion of applying the patch.
   2. When the patch is applied, the client machine will locally show 6.5 SR3 HF2. See the illustration below:

1. Client full installer that upgrades the client package to SR3 HF2- This is for customers who have already upgraded SES to SR3 but haven’t pushed the SR3 client install.
   1. Replace the package files on the SES server with 6.5 SR3 HF2 package and deploy the product with the fix. SES will remain on 6.5 SR3; the installation package will only be adjusted.
   2. When the Client full installers applied, the client package will show 6.5 SR3 build 25 instead of build 23 (Build 23 is original SR3 release). See the illustration below: