Case Scenario:
A situation may appears when a end user is not able to uninstall SD because the program is not listed under Add\Remove Programs and Features
Product version affected:
All SD versions
Environment:
All Windows OS and devices
Causes:
This is may be that the SD software was initially installed using a software deployment tool such as SCCM and under a System Root account.
Steps To Follow:
Since the application was installed under a System Root account, the only available option left is to uninstall the application (CMD.exe or via Add\Remove program) as a root account.
The primary root cause is that it is missing Parameter ALLUSERS=2 (for all users) within the script.
Or if ALLUSER=1 was used then the SD application will only display for the installation user that ran the session.
To run any one of these accounts it is necessary to download the Microsoft tool to allow for the Root account access.
It is not necessary to know the password to logon as the LocalSystem, if the customer can execute a CMD prompt from an AT/Scheduler job or just use Microsoft Sysinternals psexec
(http://technet.microsoft.com/en-us/sysinternals) to spawn a command prompt or any other application as the LocalSystem, e.g.
psexec -i -s -h %systemroot%\system32\cmd.exe (this works on all Windows OS and servers).
Execute a WhoAmI.exe or echo %userprofile% to confirm which account currently logged in. For example Local System
Then in that elevated command prompt we should able to run msiexec manual uninstall
msiexec /x <ProductGUID> /qn /l*v C:\SD_uninstall.log
Obtain the product GUID from HKLM\SOFTWARE\WinMagic\SecureDoc @ ProductCode